Do you enjoy working with people and using your communication skills? Are you happy to go the extra mile to provide customers with excellent service, including working longer hours? If so, then hospitality, leisure and tourism could be the industry for you. 

This industry needs friendly, outgoing, helpful and well-organised people. 

To see the routes to getting into each of these sectors, take a look at our Career Areas.

What areas can I work in?

This is a wide-ranging area, with jobs available at all levels. In hospitality, you would provide food, drink, or accommodation services to customers. Leisure involves providing support in recreational activities. Travel and tourism can be a combination of both leisure and hospitality and also overlap with the culture and heritage sector in terms of certain visitor attractions.

All areas of this industry also involve retail and jobs such as airline cabin crew and cruise ship workers are covered in the career area ‘Transport and Distribution’.

There may also be opportunities to work abroad.

What kind of companies can I work for?

You might work for:

• hotels
• restaurants, pubs or clubs
• holiday parks or centres
• cinemas
• leisure complexes
• travel agencies
• tour operators
• visitor attractions
• tourist boards and information centres.