World of Work: Mastering Intriguing Universal Skills for the Future

As we stand at the cusp of technological advancements and an ever-evolving work landscape, it is imperative to equip individuals with the skills necessary to thrive in the future. While technical expertise remains crucial, there is a growing recognition that universal skills, also known as meta-skills, are fundamental for success in the dynamic and digital-driven world of work. These universal skills encompass digital intelligence, critical thinking, creativity, curiosity, sense-making, and problem-solving abilities. This blog delves into these skills’ importance, relevance in various contexts, and transformative impact on individuals and the learning system.

Digital Intelligence: 

Skills for the Near Future In the era of digitisation, the need for enhanced digital intelligence is undeniable. However, digital intelligence extends beyond mere technical proficiency with specific technologies. It encompasses higher-level computational thinking skills that enable individuals to understand how machines work, empowering them to use technology and design innovative solutions effectively. For example, data analysis skills paired with an understanding of artificial intelligence algorithms allow professionals to develop intelligent systems that predict customer behaviour in e-commerce.

Digital intelligence takes two forms: 

The confidence to exploit existing technologies and the ability to create new ones. By developing a deep understanding of technology and recognising its potential, individuals can drive the adoption and productivity gains of advanced technologies and automation. For instance, businesses that leverage digital intelligence can optimise their operations by implementing robotic process automation (RPA) to streamline repetitive tasks and free up employees for more strategic and creative endeavours.

What this means for the learning system: 

Meta-skills and digital intelligence should be developed across the entire education system and further developed in the workplace. The Curriculum for Excellence and graduate attributes at universities are helpful starting points. Still, given the composition of the skills needed, more radical change is required within the skills system to ensure individuals are highly skilled in these areas.

The skills are, however, distributed unevenly, and individuals will naturally have strengths in certain areas based on their interests, abilities, and the needs of their jobs. It may change throughout a person’s working life, and areas of strength are likely to be influenced by neurological differences. These skills are not for the selected few and can be demonstrated at various levels.

These skills must be demonstrated in their context and are most effectively learned and developed experientially in the workplace. It creates both an opportunity and a challenge for the learning system. There is an opportunity to engage more fully with employers and offer real work-based learning experiences that support the development of these skills in situ. For instance, apprenticeship programs that combine classroom learning with on-the-job training provide individuals with practical experiences to apply their skills.

A more particular challenge is where these meta-skills are developed alongside technical skills. Measuring and accrediting the meta-skills is much more challenging than the technical skills. It is an area where further work is needed so that a more precise approach to measuring meta-skills can be set out and implemented. For example, innovative assessment methods like project-based assessments, simulations, and real-world problem-solving scenarios can provide valuable insights into an individual’s meta-skills.

Work-based learning is crucial in delivering these skills, which means it can only do this with others. We should consider a blended approach that combines the most effective attributes of work-based and academic learning. For instance, internships, cooperative education programs, and industry partnerships can bridge the gap between theory and practice, offering individuals valuable opportunities to apply their universal skills in real-world settings.

Any radical change in the skills system to deliver these meta-skills cannot be achieved by one organisation alone. It requires the development of a collaborative, industry-focused, demand-led approach. Education institutions, employers, policymakers, and industry leaders must unite to shape the learning ecosystem and create synergistic pathways for skill development. By working together towards this common goal and ensuring the learning system aligns with the evolving needs of the workforce, we can effectively equip individuals with the universal skills required to navigate the future world of work.


As we embrace the fast-paced and technology-driven future, the importance of universal skills cannot be overstated. Digital intelligence, curiosity, creativity, sense-making, critical thinking, and problem-solving skills serve as pillars of success in a rapidly evolving work landscape. By fostering these skills across the education system and integrating work-based learning experiences, we can empower individuals to adapt, innovate, and thrive in the face of uncertainty. Let us embrace a collaborative and transformative approach to skill development, ensuring that universal skills become the foundation for a prosperous future.

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Sam Soyombo
Sam Soyombo

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One comment

  1. I learned that universal skills like digital intelligence, critical thinking, and creativity are essential for success in the evolving work landscape. These skills can be developed through a collaborative approach involving education institutions, employers, and industry leaders. Thank you, Sam Soyombo, for sharing your expertise and highlighting the importance of these skills in navigating the future world of work. Your insights have provided valuable guidance for individuals seeking to upskill and reskill in today’s dynamic job market

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